Question 1

Does the slimline pod come with an attendant?

Accepted Answer

The simple answer is no.

We can offer everyone extremely competitive prices this way.

We've made the slimline selfie pod so user friendly and reliable that an attendant would be getting in the way if they were at your event.

In the very unlikely event you encounter a technical issue, our attendant's are usually a stone's throw away from your venue and can deal with the vast majority of issues remotely.

Question 2

Does it print?

Accepted Answer

Absolutely, you've got unlimited use with 2 sets of 2" x 6" prints each time you and your guests use it.

Question 3

How do I get an excellent score?

Accepted Answer

- Fill out the forms every time you leave or come back from an event
- Forms are to be filled out at the storage where possible as they're mostly in place to ensure that you haven't forgotten anything and the storage will have all of the items you need
- Add both the starting and finishing codes to your invoice every time as a line item

Question 4

How is it measured?

Accepted Answer

We expect you to arrive at every event 1.5 hours before the stated start time, if your event is in the London congestion charging area, this figure rises to 2 hours before the start time on the event details. This figure remains the same even if you are experienced and feel you can do it in less time. This is to ensure that we are covered should anything go wrong / venue access is difficult or any other unforeseen circumstances. It is also important to note that this is the time that the customer expects you to arrive. 
After your event is completed, we ask the customer for feedback on how you did.
Customers are asked if you arrived 1.5 hours before the start time and have the option to answer: yes, no or I’m not sure / I wasn’t present. 
If the customer answers yes you’ll receive a score of 100% on that event date and this will count towards your average. 
If the customer answers no, your score for that event will register as 0% and we’ll get a report to follow up with you to find out why you didn’t arrive 1.5 hours before and will remove the 0% from your account if it was out of your control, we will tally this with our door entry system to make sure that you left enough time to get to the event.
If the customer answers I’m not sure or I wasn’t present, your score for that event will remain unaffected. 
the door entry system logs arrival times and these will also be checked to ensure enough time has been left to arrive at the event 1.5 hours before

Question 5

How is it measured?

Accepted Answer

If you're at the storage it is very important that you fill the starting & finishing checklists out whilst you're there as you may have forgotten something and need to take action. Once you have filled out each checklist, you'll receive a code via email. Each of these codes needs to be added to the invoice corresponding to the checklist that you have filled out as a line item.

If you're not at the storage and are at home or on a multi day event with us, both of the starting/finishing checklists still need to be filled out before you leave or once you return to/from the event. If you're away from the storage, they can be filled out here: Starting & Finishing Checklists

Each form automatically reports a score to your dashboard when you fill it out.

Below is an example of how the invoice should look:

Once we receive your invoice, we'll check that both codes have been added and will give you a 100% rating for that days event provided that both codes have been added.

If you have only added one code or none we will update your form fills metric with either 50% or 0% respectively for the date of that event. It is very important that you input your email in to the checklist correctly so that you receive the code.

Your score is accumulated over time and averaged out.

Question 6

What is the target?

Accepted Answer

Excellent (green): 95% - 100%
Acceptable (orange): 90% - 94.9%
Unacceptable (red): 0% - 89.9%

Question 7

What is the target?

Accepted Answer

Excellent (green): 4.7 - 5
Acceptable (orange): 4.5 - 4.69
Unacceptable (red): 0 - 4.49

Question 8

What is the target?

Accepted Answer

Excellent (green): 95% - 100%
Acceptable (orange): 90% - 94.9%
Unacceptable (red): 0% - 89.9%

Question 9

How long do you need to set up?

Accepted Answer

We arrive at your venue around 1.5 hours before your start time to set up.

Question 10

How do I get an excellent score?

Accepted Answer

Ensure that you check well ahead of time on your route and traffic for the day, google maps can be used to estimate average traffic for a particular time or day
Greet the customer when you arrive and introduce yourself
Take a picture of the venue with a time stamp on it showing that you arrived 1.5hours before the start time to set up, if you have this, we will credit you with a 100% score for that event
Ensure that you’re not leaving anything to chance and are aiming to arrive 1.5 hours before the event is due to start, even if you think you can do it quicker. You cannot plan for anything that might go wrong or difficult access to a venue.

Question 11

How is it measured?

Accepted Answer

After your event is completed, we ask the customer for feedback on how you did. 
Customers are asked to rate you on how happy they were with your service as the attendant.
The customer rating score will be an average of the score that customers give you for your service.
The rating is on a scale of 1-5. If any low scores are registered we ask the customer for a bit more feedback on why they’re giving such a low score and we will follow up with you to find out what happened.

Question 12

How do I get an excellent score?

Accepted Answer

Make sure that you arrive 1.5 hours before the event is due to start, if you are in the congestion zone, this time is 2 hours before.
As you arrive at the venue, go and greet the customer if possible and introduce yourself
Be by the booth for the duration of the event with a few short breaks to assist customers should they need help, if you need to leave the booth, make sure that the customer who has booked has your number so they can contact you should things go wrong.
Welcome each set of customers as they enter the booth andvshow them how to get a good shot
Answer any customer questions and be friendly
Generally, customers will want you to be by the booth. Ensure that you are by the booth at all times. Do not ask if they want you there and leave it up to them to approach you if they don't want you by it. If the customer has asked you not to be by the booth, you need to ensure that they have your telephone number and you are contactable during the event and immediately responsive should issues arise.

Question 13

Can I use my own guestbook?

Accepted Answer

Yes, please let us know when you book if you would like to do this.

Question 14

What if I cannot provide parking?

Accepted Answer

We are happy to pay the first £10 of any local parking costs by your venue, however if it goes above this, we will have to add it on to your invoice. Sometimes we can estimate these costs particularly in central London areas where we have to pre book NCP or other car parks.

Question 15

How do I book a photo booth?

Accepted Answer

We need a £50 deposit to book a photo booth. You can pay this here: www.boothhire.co.uk/book alternatively please call our office on 0207 018  8577 to pay over the phone. Please note that the £50 deposit is non-refundable

Question 16

Can I amend a booking after I have booked?

Accepted Answer

Yes - providing that we have availability.

Question 17

Can I change my mind about which booth to use after I have booked?

Accepted Answer

Yes - as long as we have availability on your new chosen booth then we can change your option at no extra cost.

Question 18

Can I book extra time for the photo booth at the event?

Accepted Answer

Yes, this is usually possible providing there is not another booking following yours and our staff member isn't busy afterwards.

Question 19

Do we accept cash or cheque?

Accepted Answer

No. Unfortunately we cannot accept cash or cheque payments.

Question 20

How can I pay my deposit and when is the final balance due?

Accepted Answer

We take a non-refundable £50 deposit to reserve any date and the final balance is due 1 month prior to your event. If you are booking a booth at very short notice i.e. 3 days to go, then the full amount will be due to book. You can pay the deposit via our website or by calling us up, and the balance is usually paid by bank transfer using online banking. We can take card payments over the phone for this also however there is a 4% transaction fee on this.

Question 21

Is the deposit refundable?

Accepted Answer

Unfortunately no, deposits are non-refundable.

Question 22

Do you offer idle hours?

Accepted Answer

Yes we do. If you need the booth set up early or packed down later than your booking time we can leave the booth in position with no operation at £25 per hour.

Question 23

Do you provide guestbooks?

Accepted Answer

Yes - a guestbook is included in each party/wedding booking as standard. This is an 8 by 8 inches white hardback book (an image is shown below). We also supply pens and glue for people to stick in the photos and write messages.

Question 24

What’s the difference between green screen and white backdrop?

Accepted Answer

A white backdrop is a pure white curtain which is hung behind you when you take a picture. The green screen is a green curtain however this enables you to select different background whenever you go into the booth, e.g. Beach Setting, Eiffel Tower etc . .
The green screen option is only available with the Oval booth.
 
Here are some images to show you the difference.

Question 25

What is unlimited prints?

Accepted Answer

Our policy on printing is totally unlimited which means that nobody will ever go home disappointed. If there are 5 people in the booth for example, we will print out 5 copies so that everyone gets their own on top of this if someone wants an extra one we'll print it for them. We'll also make sure that an extra one is automatically printed out each time for your guests to put in to the guestbook. (parties and weddings only) Please note that the slimline pod doesn't include unlimited printing

Question 26

How do I change the brightness of the camera?

Accepted Answer

If you need to change the brightness of the camera, please go to the general tab in social booth. 
 
There should be options for 'DSLR, Webcam' etc - above DSLR there's an arrow with configure next to it. Click on this.
 
Once in the sub menu - change the ISO figure - a higher number should allow more brightness and a lower number will darken the image. Please stay within a range of 200 - 800.

Question 27

Printer Jam

Accepted Answer

Please use the following video to fix a printer jam.

If this doesn't work, please call us to gain further assistance.

Question 28

Print coming out the wrong way around

Accepted Answer

Please ensure that you have the following settings enabled:
 
Postcard
(4x6) + Landscape
 
Strip 
(2x6x2) type 1 + portrait
 
If that doesn't work, go to social booth > templates tab. There'll be a button in the top right of the window that says 'clear printing preferences' click on that and set the settings up as above.

Tags:
orientation, wrong way, upside down

Question 29

How to make a template

Accepted Answer

Selecting the right template: 
 
Strip

Postcard

Background colour
 
This will be white most of the time, unless stated otherwise in the notes on boothbook
 
Adding a logo 
 
Click on the add logo button, then navigate to the dropbox folder > customer files and find the customers name. The correct file will always be called 'logo re size' or 'circle logo re size'
 
Adding text
 
When adding text please ensure that you are copying any capital letters, punctuation etc from boothbook exactly. once added, please ensure it is centred on the template by using the numbered heads as a guide.
 
Fonts 
 
Please use one of the following fonts:
 
1) Rounded elegance
2) Champagne & limousines
3) Coolvetica RG

Question 30

Do you accept logos or customised text on the prints?

Accepted Answer

Yes - you can send us a logo and any text you want written on the prints. With logos, we will usually send a proof of this to you before the event.

Question 31

Do you have the option for filters on the photos? E.g. black and white

Accepted Answer

Yes.

Question 32

What are the dimensions of your booths and how much space do we need for them?

Accepted Answer

Oval - floor space needed approx 2.5m x 2m
 
Height: 1.96m
Width: 1.26m
Length: 2.24m
 
Inflatable - floor space needed approx 3m x 3m
 
Height: 2.5m
Width: 2.5m
Length: 2.5m
 
Pod - floor space need approx 2.5m x 2.5m - this is much smaller if the white/black backdrop is not used 
 
Height: 1.82m
Width: 0.36m
Length: 0.59m

Question 33

'ink ribbon and paper size aren't matching'

Accepted Answer

Please ensure that you have the following settings enabled:
 
Postcard
(4x6) + Landscape
 
Strip 
(2x6x2) type 1 + portrait
 
A common mistake made is that (4x6x2) is selected and is the reason this error comes up. Please double check that the settings above are correct.

Question 34

Prints are coming out grainy

Accepted Answer

Please open the printer door and roll the ink to the waste side (at the back) three colours down, this will remove any moisture caught up that is causing the graininess.

Question 35

Dress Code

Accepted Answer

The events you will attend will vary. Some will be children’s birthday parties, some will be Weddings and some will be corporate events. It is very important that the dress code is followed carefully.

We don’t currently have a uniform, however we recommend, a smart black shirt, smart black trousers and smart black shoes. A plain black T shirt is also acceptable.

Absolutely no hoodies, tracksuits, trainers, shorts, caps

Question 36

Printer offcuts stuck in printer

Question 37

Ink ribbon broken

Accepted Answer

Please see below video on how to fix a ripped ribbon

Question 38

Settings For Postcard Layout

Accepted Answer

Use the below settings in the video to align the printer with postcard - this will also correct ink & ribbon size don't match error.

Please use the below layout for most postcard templates:

If the customer has requested a monchella style print or needs a large logo area use the following layout:

Once you have selected the correct postcard template, go to the printing tab and ensure that the print 1/2 # copies tab is unchecked, see the following image:

If you're having any issues with printing after doing all of this, please check this article out

Question 39

Settings For Strip Layout

Accepted Answer

Adjust the printer settings using the instructions in the video for strips. This will also fix printer ink ribbon and paper size don't match error if you're using strips

Please use the following layout for all strip templates. Text to be moved to the bottom and logo too.

Once you have selected the correct strip template, go to the printing tab and ensure that the print 1/2 # copies tab is checked, see the following image:

If you're having any issues with printing after doing all of this, please check this article out

Question 40

How to print a picture for a customer if it's not working in socialbooth

Accepted Answer

1) Locate the printer in devices and printers and note which copy of Mitsubishi printer it is that you're using ie (copy 1) 
2) Find the photo that you want to print in socialbooth>your customers name>customized
3) Right click on the file and click on print
4) In the pop up window, select which printer it is that you are using ie (copy 1) 
4) choose the layout size:

Postcard
10x16 (4x6")

Strip
Click on more and select: 
5x15x2 Type1 (2x6"x2)

5) Untick fit picture to frame
6) Select how many copies they want
6) Click on print

Question 41

How To Change Print Ink & Paper

Accepted Answer

Please note that both the paper and ink need to be changed at the same time and the old ones disposed of at the event. We can't purchase these separately so if one runs out before the other, they both need disposing of at the same time. Please see video below on how to change:

Question 42

How to reprint a photo if it's not working in social booth

Accepted Answer

1) Quit social booth
2) Open the social booth folder on the desktop
3) Find the folder with your customers name
4) Find the photo that you want to reprint, right click on it and click on print, choose the right print size and select print.

See video below:

Question 43

How to focus the camera

Accepted Answer

Standing at arms length away from the camera and using the keyboard behind you, you'll need to focus the camera so both your face and the keyboard look sharp on the screen. You'll need to spin the focusing ring in order to do this, see image below.

Question 44

The printer isn't printing anything: set default printer

Accepted Answer

1) Search control panel in the search bar
2) Navigate to devices and printers
3) Have a look at the mitsubishi printers at the bottom. There should be at least one coloured in and others greyed out/transparent indicating that they're not online. 
4) The coloured in one needs to be set as the default printer so the computer knows to send the prints to that one. 
5) To do this, right click on it and set as default printer 
6) Once you're done, make sure to set up either the strip or postcard settings on the printer you've just set as default as it is unlikely that they'll be set correctly.

Tags:

printer, isn't, working, not, printing, can't, get, the, to, print

Question 45

Flash Settings / Flash not working

Accepted Answer

Oval

1) The screen should say 0.9, if it doesn't use the up and down arrows until you reach this figure

2) The ready charge beep button should be off

3) The Photocell button should be off

4) The modelling lamp should be off

5) Check that the sync box and cable are firmly seated and connected

6) Do a test shot to see if it's working

7) If it's not working, replace the sync cable between the camera and the flash

8) Do a test shot to see if it's working

9) If it's not working, replace the sync box and connect to the cable that you just plugged in

10) Also, check that the power lead is plugged in to the flash

11) If none of the above work, adjust the ISO setting (click here for instructions) until you get the right amount of light in to shot and add out of order signs to the booth when you return it

Pod/Inflatable

Name of parts

16. Mode selection Button
18. ON/OFF power switch
19. Test Button
20. Select Dial

1) Click on the test button to see if the flash is firing (skip step 2 if it works)

2) If it doesn't, ensure that it's switched on using the ON/OFF power switch

NB. if it doesn't turn on, ensure that the power cable is connected and if it is connected please ensure that it's the 12V plug and not the 5V plug that goes in to the smaller square lights

3) Using the Mode selection button, click until the screen displays M

4) Using the select dial, spin it until you reach a figure of 1/64. If this is too bright, turn down to 1/128 and if it's too dark, turn up to 1/32

5) Check that the sync box and cable are firmly seated and connected

6) Do a test shot to see if it's working

7) If it's not working, replace the sync cable between the camera and the flash

8) Do a test shot to see if it's working

9) If it's not working, replace the sync box and connect to the cable that you just plugged in

11) If none of the above work, adjust the ISO setting (click here for instructions) until you get the right amount of light in to shot and add out of order signs to the booth when you return it

Question 46

The printer won't open

Question 47

Camera settings & increasing/decreasing picture brightness

Accepted Answer

Before you adjust any of the settings, you'll need to ma

Make sure that the camera is in M (manual) mode. We have glued this in place but it may have come loose so it's worth checking before you start, please see below image.

Please adjust the ISO value using the instructions in the video below to change the cameras brightness levels. Please keep it below 800 or the photo quality will be greatly impacted. The higher the value, the brighter the photo will be and equally the lower the value the lower the brightness will be.  See video at the bottom of the article on how to change ISO, the other settings can also be changed here

Correct camera settings for the booths

Tv 
1/125

This should be the same on all booths

Av 
Between 5.6 - 8.0

Lower number = brighter picture

Oval 
5.6

Pod
Between 7.1 and 8.0

ISO 
Between 100-800

Lower number = brighter picture. Never go over 800 unless the flash isn't working

ISO is the only variable that should be changed to adjust brightness, this should be between 100-800

If the Tv and Av settings aren't correct, please change them to the above settings

Question 48

The Touch Screen Isn't Responding To Touch

Accepted Answer

1) Check that the usb running from the computer to the screen is plugged in and in the correct slot

2) If it is, try removing the usb and inserting it again.

3) If this doesn't work, use a new cable from the spares box and report on the checklist.

Question 49

How to set up the inflatable surround

Question 50

How to zoom in/out with the camera

Accepted Answer

To zoom in and out, you can use the zoom ring in the diagram below. This will help you get backdrops in shot. Please note that the oval booth should always be set to 24mm as the distance doesn't change.

Question 51

The screen isn't working

Accepted Answer

1) Check that the computer is on, the blue light should be on and the fan inside spinning

2) Check that the screen is plugged in to the power

3) Unplug the HDMI or VGA cable and plug back in. Ensure that you only have one of these plugged in or it will register as having 2 monitors

4) unplug the screen cable for 5 minutes from the power and plug back in

Tags:
screen, not, working, coming, on, no, power, computer

Question 52

The Keyboard Isn't Working

Accepted Answer

1) Check that the on button is green on the back

2) Check that you have the wireless bluetooth dongle plugged in. (there may be more than one of these in the booth so check and try the other one too)

3) Replace batteries in the keyboard (these can be found in the tool box)

4) If none of the above work, please use a mix of the touch screen and the spare keyboard and report on the checklist

Question 53

Picking up your photo booth

Accepted Answer

Picking up the photo booth is quick and easy. There are several steps to follow along the way which makes this a seamless task and ensures that you do not forget any essential equipment.

Step 1 - arrive at storage location and enter the building. Please note everyone has a unique code/ entrance method which will have been shared with you following training. Do not share this with anyone else at any time.

Step 2 - CHECK IN using the touch screen. Please note,  it is essential you check in and out as all invoices are checked against these times to ensure they are accurate.

As you fill out the form on the touch screen, you will get reminders to ensure all the correct equipment is packed, we recommend checking this as you go along.

Step 3 - load all of the equipment onto your vehicle ensuring that the storage is locked up as you leave.

Step 4 - travel to event

Question 54

How do I set up the oval frame?

Accepted Answer

Follow the above video in exact order. The beams are all labelled, so copy in order the beam layout in sequence (beam 1, beam 2, beam 3 etc)

Question 55

How to align the touch screen

Accepted Answer

If an Elo icon is available in the tool tray at the lower right side of the desktop or an icon on your Desktop is labeled 'EloConfig', click it, then click Align/Calibrate.

Touch and release the upper left target; the target should jump to the lower right.

Touch and release the lower right target; the target should jump to the upper right.

Touch and release the upper right target; a check screen should appear.

Touch and release the green check mark; the check screen should disappear.

The cursor should now jump to the point of touch.

If the Elo Control Panel is open, close it and the Windows Control Panel.

Question 56

Dress Code

Accepted Answer

The events you will attend will vary. Some will be children’s birthday parties, some will be Weddings and some will be corporate events. It is very important that the dress code is followed carefully.

We don’t currently have a uniform, however we recommend, a smart black shirt, smart black trousers and smart black shoes.

Absolutely no hoodies, tracksuits, trainers, shorts, caps

Question 57

How long does it take to get to an event?

Accepted Answer

This can vary depending on the location of the event. Many events are in London and surrounds however some will be further afield. Make sure to leave enough travel time to get to the event to enable you to set the booth up in a timely fashion.

Question 58

Checklists

Accepted Answer

We have several different checklists to help you ensure the event runs smoothly with minimal errors. These checklists need to be filled out for every single event.

There are 3 in total.

1 - When you arrive at the storage location: you'll need to check the booth/s you're using out, you can do this using the computer mounted to the wall in the office area.

2 - At the event when the booth is all set up, go to the BoothHire app and either choose 'booth checklist' for all booths except the slimline pod or 'slimline pod' if you're doing slimline pods.

3 - When you return the booth to the storage, you'll be required to check the booth back in, you can do this using the computer mounted to the wall in the office area.

It's absolutely Imperative that these checklists are filled out, failure to do so will lead to a 4 week delay being applied to any invoices that don't have corresponding checklists filled out.

Question 59

Moving items from one booth to another

Accepted Answer

Under no circumstance are you to move any item from one booth to another unless authorised by Kaz or Niall.

This is our biggest cause of issues across the booths, as all booths are only set up to manage/recognise the devices & cables that are in their bay.

If you need to return to the storage to collect any item from another booth as one of yours has broken down:

The booth that you collect it from needs to be clearly marked with at least 5 out of order signs until you return when you are required to return them to their original booth and mark yours out of order with at least 5 out of order signs.

Out of order signs can be found on the shelf where the paper, ink, guestbooks etc are.

Question 60

Photo printouts

Accepted Answer

Each print should be of the highest quality with the camera focused correctly. The text should be centred at the top with a small gap between the 2 prints below.

Question 61

What should I do at an event?

Accepted Answer

Our company, BoothHire, has a very high standard of customer service and this needs to be maintained.

When going to events you are part of that event and the people that are there. It is very important to always be friendly, polite and helpful while managing the booth.

What we expect:

At an event, an operator needs to remain by the booth at all times other than when taking a short break, going to the toilet or needing to move a vehicle after setting up. When the booth is left unattended, make sure the customer knows how to contact you in case of an emergency. When by the booth, customers will come up to take photos. Please explain to them how to use the booth, i.e. press the start button on the touch screen, the booth will then take 4 photos and they can change props in between each one. Once the session has come to an end they can choose the number of prints to print out.

If the customer has a guestbook with their booking (most bookings) we need to stick in one of the photos from each session unless the people that have just used the booth are doing so themselves. It is very important that by the end of the night, you are able to to give the customer their guestbook full of the photos from the night along with a USB stick with all of the digital copies.

Question 62

When things go wrong

Accepted Answer

We are in very close contact with all of our customers and always ask for feedback after each event. We expect every single customer to be happy with the service provided at the end of each event.

There are certain situations that arise that are out of your control such as in the rare cases where a booth may break down and it is not able to be fixed there on site. The customer at this time will understandably be frustrated and we will do all we can to get the booth up and running.

There could be technical issues, or particularly difficult customers. Whenever any issues arise however, we expect you to remain calm and professional at all times. Our customers are the number one priority and rudeness, bad behaviour or violence will not be tolerated and will result in invoices being withheld or any further work being cancelled.

Question 63

Can the customer book extra time at an event?

Accepted Answer

Yes - providing you are able to stay later, the customer is able to book more time at the event.  Any additional hours booked by the customer are paid at £20 per hour to you.

It is very important that if the customer books extra time they must do it through our website for it to qualify. The link for this is www.boothhire.co.uk/extrahour

You must see the confirmation page to prove this additional time has been paid for before you stay longer.

As the event is already pre booked you are under no obligation to stay if the customer wants to book extra time. Please decline very politely if this is the case when the customer asks you.

Question 64

Setting up the booth at an event

Accepted Answer

When you arrive at a venue, the booth will need to be set up in the correct location. It is usually a good idea to find the customer to ask them where they would like it.

The booth cannot be set up outdoors unless under a Gazebo/ marquee in case it rains unless

As many of the events are weddings, this may not always be possible and you may need to ask somebody else at the venue.

Please always ensure that set up smooth and professional and if it happens to be at a quiet time of the event such as speeches at a wedding, please do this as quietly as possible.  Make sure all cases are suitably placed or taken away once you have finished setting up so the booth looks clean and tidy.

There is a box with cleaning spray and wipes with each booth, if any of the panels are dirty, please give them a wipe.

Frequently asked questions

Does the slimline pod come with an attendant?

Does it print?

How do I get an excellent score?

How is it measured?

How is it measured?

What is the target?

What is the target?

What is the target?

How long do you need to set up?

How do I get an excellent score?

How is it measured?

How do I get an excellent score?

Can I use my own guestbook?

What if I cannot provide parking?

How do I book a photo booth?

Can I amend a booking after I have booked?

Can I change my mind about which booth to use after I have booked?

Can I book extra time for the photo booth at the event?

Do we accept cash or cheque?

How can I pay my deposit and when is the final balance due?

Is the deposit refundable?

Do you offer idle hours?

Do you provide guestbooks?

What’s the difference between green screen and white backdrop?

What is unlimited prints?

How do I change the brightness of the camera?

Printer Jam

Print coming out the wrong way around

How to make a template

Do you accept logos or customised text on the prints?

Do you have the option for filters on the photos? E.g. black and white

What are the dimensions of your booths and how much space do we need for them?

'ink ribbon and paper size aren't matching'

Prints are coming out grainy

Dress Code

Printer offcuts stuck in printer

Ink ribbon broken

Settings For Postcard Layout

Settings For Strip Layout

How to print a picture for a customer if it's not working in socialbooth

How To Change Print Ink & Paper

How to reprint a photo if it's not working in social booth

How to focus the camera

The printer isn't printing anything: set default printer

Flash Settings / Flash not working

The printer won't open

Camera settings & increasing/decreasing picture brightness

The Touch Screen Isn't Responding To Touch

How to set up the inflatable surround

How to zoom in/out with the camera

The screen isn't working

The Keyboard Isn't Working

Picking up your photo booth

How do I set up the oval frame?

How to align the touch screen

Dress Code

How long does it take to get to an event?

Checklists

Moving items from one booth to another

Photo printouts

What should I do at an event?

When things go wrong

Can the customer book extra time at an event?

Setting up the booth at an event

Do I need to stay by the booth?

Which booth should I take?

What should I do if I replace a cable or something is damaged?

What is the training period?

Dropping the booth off at the storage

How am I assigned to events?

How to accept an event invitation on BoothBook

Event Details and using the boothbook app

Can I keep the booth overnight?

Photo Quality

Invoicing

How to make a strip layout

Travel Reimbursements

Parking, ULEZ & Congestion Charge

How to make a postcard layout

How do I book a photo booth?