Frequently asked questions

Software

How do I change the brightness of the camera?


If you need to change the brightness of the camera, please go to the general tab in social booth. There should be options for 'DSLR, Webcam' etc - above DSLR there's an arrow with configure next to it. Click on this. Once in the sub menu - change the ISO figure - a higher number should allow more brightness and a lower number will darken the image. Please stay within a range of 200 - 800.





Printing

'ink ribbon and paper size aren't matching'


Please ensure that you have the following settings enabled: Postcard (4x6) + Landscape Strip (2x6x2) type 1 + portrait A common mistake made is that (4x6x2) is selected and is the reason this error comes up. Please double check that the settings above are correct.




Printer Jam


Please use the following video to fix a printer jam. If this doesn't work, please call us to gain further assistance.




Print coming out the wrong way around


Please ensure that you have the following settings enabled: Postcard (4x6) + Landscape Strip (2x6x2) type 1 + portrait If that doesn't work, go to social booth > templates tab. There'll be a button in the top right of the window that says 'clear printing preferences' click on that and set the settings up as above.





Templates

How to make a template


Selecting the right template: Strip Postcard Background colour This will be white most of the time, unless stated otherwise in the notes on boothbook Adding a logo Click on the add logo button, then navigate to the dropbox folder > customer files and find the customers name. The correct file will always be called 'logo re size' or 'circle logo re size' Adding text When adding text please ensure that you are copying any capital letters, punctuation etc from boothbook exactly. once added, please ensure it is centred on the template by using the numbered heads as a guide. Fonts Please use one of the following fonts: 1) Rounded elegance 2) Champagne & limousines 3) Coolvetica RG





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